Effective Date: July 2026
At loan-my.com, we respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
- Personal Identification Data: Name, MyKad/IC number, date of birth, contact details (phone, email, address).
- Financial and Employment Data: Income details, bank account information, employment status, payslips or bank statements (submitted during loan applications via our partners).
- Technical Data: IP address, browser type, device information, cookies, and usage analytics to improve our site.
- Credit-Related Data: Information shared with or received from licensed lenders regarding your credit assessment (CCRIS/CTOS where applicable, but we do not perform hard enquiries during browsing).
We collect this data directly from you when you fill out forms, apply for loans through our links, or contact us. We may also receive data from our lender partners to facilitate matching.
How We Use Your Information
- To provide loan comparison and matching services.
- To process and forward your application to licensed lenders.
- To improve our website, personalize your experience, and analyze usage.
- For customer support, marketing (with your consent), and compliance with legal obligations.
- To prevent fraud and ensure the security of our platform.
Sharing Your Information We share your data only with licensed lender partners you choose to apply with, and with service providers who assist in operating our site (e.g., hosting, analytics) under strict confidentiality agreements. We do not sell your personal data to third parties. Sharing with regulators or law enforcement occurs only when legally required.
Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights Under PDPA, you have the right to access, correct, or withdraw consent for the processing of your personal data. To exercise these rights or inquire about your data, contact us at info@loan-my.com. We will respond within the timelines required by law.
Cookies and Tracking We use cookies to enhance functionality and analyze traffic. You can manage cookie preferences through your browser settings.
Changes to This Policy We may update this Privacy Policy periodically. Continued use of our site after changes constitutes acceptance of the updated policy.
Contact Us For any privacy concerns, please email info@loan-my.com or write to: Level 26, Menara Maxis, Kuala Lumpur City Centre, 50088.